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Refund and Installation Policy

REFUND POLICY 

Consumers and retailers both have rights and obligations. These are outlined on the Australian Competition and Consumer Commission (ACCC) website. DomeShelter Australia abides by the rights detailed by the ACCC. 

Refund requests will be processed on a case-by-case basis, and a decision will be made at the DomeShelter Australia’s discretion. Any costs incurred by our company as a result of the refund may be passed on to the consumer. A request for refund must be put in writing and emailed to [email protected].  

DomeShelter Austalia’s standard termination fee policy is 10-15% of the order value, covering labour and handling activities as well as administration and other related activities, undertaken up to the date at which cancellation occurs. This fee is situation dependent and will be discussed with customers case-by-case as required. 

INSTALLATION 

An installation team or installation assistance is not provided with any DomeShelter™ Kits ordered from DomeShelter Australia’s online store. 

Comprehensive, easy-to-follow instructions are provided with all DomeShelter™ Kits, and further tutorials and literature is available any time on DomeShelter Australia’s official websites.  

First-time installers and clients’ own teams are able to install standard size DomeShelter™ Structures with ease, and we emphasise this self-installation capability. 

Third party services may also be available to undertake installation for those who require the extra assistance. Customers may contact the DomeShelter™ Team for a list of trusted installers if there is difficulty locating these services in your area. 

Full equipment lists are provided in every DomeShelter™ Kit’s installation guide. A 6x6m Shelter may require tools such as forklifts and scissor lifts for safe and efficient install. 

Cancellation and Transaction Dispute Process: 

DomeShelter Australia acknowledges the importance of a transparent and fair process for transaction cancellations and disputes. If a cardholder wishes to cancel a transaction or dispute a charge, the following steps should be taken: 

  1. The cardholder must notify DomeShelter Australia in writing within seven days of the transaction date, detailing the reason for cancellation or dispute. Please email this notification to [email protected] 
  1. Upon receiving the notification, DomeShelter Australia will initiate a review process, assessing the transaction against the provided reasons. 
  1. We aim to resolve all transaction disputes within 14 business days. If the dispute is resolved in the cardholder’s favour, a full refund will be processed to the original payment method. 
  1. Please get in touch with our customer service team at 1300 193 188 for any queries or assistance during this process.